1. Guest Cancellations
• Cancellations made 72 hours or more before the scheduled tour will receive a full refund.
• Cancellations made within 72 hours of the tour are non-refundable.
• No-shows will not be refunded. Late arrivals will be rebooked based on availability.

• Cancellations for medical reasons require physician documentation within 30 days of the tour date.

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2. Weather & Operator Cancellations
If Catch of the Day must cancel a tour due to unsafe weather, mechanical issues, or unforeseen circumstances, guests may choose:
• A full refund, or
• A rescheduled tour (if available)

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3. Cruise Ship Delays
If a cruise ship fails to dock due to weather or itinerary changes, guests will receive a full refund. Proof of sailing disruption may be required.

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4. Partial Sightings
Refunds are not issued for limited or partial wildlife sightings. While we do our best to find whales, nature cannot be guaranteed.

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5. Refund Process
Refunds are issued to the original payment method and typically take 3–7 business days to process.